Returns
Refund & returns policy
Drivelumestands behind every order. If something isn't right, you have a 30-day window from delivery to send it back — no restocking fees, no runaround.
Eligibility
Two things must be true
If both boxes below are checked, you're covered by our standard refund path. If something feels off — wrong item, arrived damaged — skip the checklist and head straight to the contact page.
30-day window
From the delivery date — not the order date. Find the delivery timestamp in your shipment confirmation email and count 30 calendar days from there.
Unused, in original packaging
All components, manuals, mounting hardware, and inserts present and unbroken. The item must look resellable — not installed, not scratched, not missing pieces.
Who pays return shipping
Change-of-mind returns are common — and the customer covers the return label in that case. If we sent the wrong item or the unit arrived damaged, Drivelumecovers the return label and we'll email you a prepaid slip to print. Either way, you tell us first via the contact page so we can flag your order.
Refund timeline
Once the warehouse receives and inspects your return, refunds are issued to the original payment method within 5–7 business days. Your bank may take an extra 1–2 days to post it depending on the card issuer; that part is outside our hands.
Start a return
Ready to start a return?
Send us your order number and the reason. We'll reply with the next step — a return label, a drop-off point, or a replacement shipped out first.
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